Job title: Senior Service Desk Engineer
Job type: Permanent
Emp type: Full-time
Expertise: Other area(s)
Salary type: Annual
Salary: GBP £33,000.00
Location: Caerphilly
Job published: 06/22/2022
Job ID: 33117

Job Description

Senior Service Desk Engineer

Greater Cardiff Area

Up to £35,000 per annum + benefits

 

Want to join a company that will support and fund a 5-year training programme designed specifically for you? Then read on!

 

Objective

To provide reactive and proactive technical support to end-users, ensuring first-fix wherever possible and maximum levels of customer satisfaction through service delivery excellence.

To contribute to the business by being a technical innovator, achieving mastery of the role, taking ownership and accountability for all that is delivered.

 

Skills

• Strong working knowledge of Microsoft Office applications with an emphasis on the Office 365 product suite.

• Working knowledge of Windows Server administration (Windows Server 2012 R2, Server 2016, Server 2019) and associated core roles including but not limited to Active Directory, Group Policy, RDS & RemoteApp.

• Working knowledge of supporting and administering Microsoft Office 365 tenant accounts.

• A strong understanding of computer hardware including but not limited to PCs, printers etc.

• A basic technical understanding and ability to troubleshoot IT networks and associated infrastructure (ping, tracert, nslookup, etc).

 

Tasks

• Escalation point for inbound reactive Service Desk enquiries (by telephone and email), providing immediate technical support and resolution where possible

• To install/configure software remotely to end-user workstations where required.

• To support and troubleshoot client application and line-of-business software, liaising with third-party vendors where appropriate.

• To configure, support and troubleshoot hardware for end-users where required, including but not limited to printers, scanners, mobile devices, etc.

 

To discuss further, please attach a copy of your CV (doesn’t matter if it isn’t up to date) to this application. Look forward to hearing from you.