Job Description

• Service Lead

  £500-550 per day | Outside IR35 | Fully Remote | 3-month initial contract

   

  We’re looking for an experienced Service Lead to help prepare, mobilise and continuously improve a critical public-sector service.

   

  This is an initial 3-month contract, with likely extensions due to the scale and longer-term nature of the wider programme of work.

   

  You’ll work across operational, technical, policy and specialist teams, ensuring the service has the people, processes, technology and supporting capabilities it needs to operate effectively.

   

  Key responsibilities

  • Coordinate operational readiness and service priorities
  • Develop and maintain mobilisation and readiness plans
  • Identify gaps, risks and dependencies and coordinate actions to resolve them
  • Support the development of the service roadmap and future improvements
  • Define operational and technical service requirements
  • Manage preparedness and service improvement projects
  • Produce senior briefings, business case inputs and recommendations
•  

We’re looking for

• Strong Service Management / Service Operations experience
• Experience of service mobilisation, transition or operational readiness
• Experience working within complex public-sector or regulated environments
• Strong understanding of how people, process and technology come together to deliver an effective service
• Excellent multidisciplinary stakeholder management
• Strong governance, risk and dependency management
• Ability to translate strategic and policy requirements into practical service plans
• Experience within health, emergency preparedness, resilience or incident response would be highly desirable

This isn't a traditional IT Service Management or project management role. We’re particularly interested in people who have experience getting complex services operationally ready, coordinating the different capabilities required to run them and driving ongoing service improvement.

Contract: 3 months initially, with likely extensions

Rate: £500-550 per day

IR35: Outside IR35

Location: Fully remote