Identify Solutions Engagement Hub

Customer Success Manager

Permanent

Full-time

Job ID:

33965

Published date:

09/27/2024

Summary

Customer Success Manager

Salary: Up to £55,000 base

Location: Exeter (Office-based/Hybrid)

An innovative and fast-growing company in the software and AI sector is seeking a highly motivated Customer Success Manager to join their team. This award-winning organisation specialises in developing cutting-edge vision and damage detection systems used by range of blue-chip corporate clients, including Toyota, Ford, Jaguar Land Rover, Daimler and Bentley. The business is entering an exciting growth phase, expanding both its team and product offerings, making this a pivotal role in supporting its ambitious goals.

Role Objectives:

As the Customer Success Manager, you will play a key role in ensuring smooth transitions for clients from prospective customers to active users of the company’s innovative products. Working closely with teams across Commercial, Finance, Operations, and Product, you will be responsible for understanding and documenting customer requirements, ensuring successful project delivery, and providing ongoing support to meet client expectations.

Key Responsibilities:

Act as the main point of contact for clients, supporting the Sales and Account Management teams by building and managing strong customer relationships.
Onboard new customers, ensuring smooth transitions from sale to implementation.
Coordinate the delivery of products, ensuring they meet customer expectations and requirements.
Collaborate with internal teams to manage project timelines, align product specifications, and track progress.
Ensure proper logging and tracking of customer enquiries and support requests, working with relevant teams to resolve issues promptly.
Prepare weekly reports on performance metrics, tracking KPIs and ensuring customer satisfaction.
Assist in the preparation of scope of work (SOW) documents and collaborate with Product and Engineering teams to ensure client expectations align with product specifications.
Develop customer case studies, measuring ROI and capturing best practices for future projects.
Proactively identify areas of improvement and collaborate cross-functionally to enhance processes, systems, and overall customer experience.

Requirements:

Proven experience in business or management within a service environment.
Demonstrated experience working with Mid-Market and Enterprise-level customers, with a clear understanding of their complexities and needs.
Experience in a software, SaaS, or tech company.
Ability to juggle multiple tasks, prioritise effectively, and manage time efficiently.
Strong project management skills, with an ability to plan, coordinate, and deliver on deadlines.
Excellent communication skills, both written and verbal, with the confidence to manage customer-facing interactions.
Proficient in CRM systems (preferably Zoho), Word, PowerPoint, Excel, or similar tools.
Ability to work independently and as part of a dynamic, fast-moving team.
Experience with analysing performance data and preparing reports.
Problem-solving mindset, able to identify and resolve potential issues in a timely manner.

Benefits:

Competitive salary package
Flexible working hours, with options for early or late start
25 days of annual leave, plus an additional day off for your birthday
Life assurance/death in service benefit (4x basic salary)
Company sick pay scheme
Access to a Cycle to Work and Electric Vehicle salary sacrifice scheme
Pension contributions after three months of service

Apply or get in touch for an informal, confidential chat! Eden.davies@identifysolutions.co.uk

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Customer Project Manager

Exeter, UK

Permanent

Full-time

Job ID:

33964

Published date:

09/26/2024

Summary

We are looking for a Project Manager to join a tech-driven company specialising in automated vehicle inspection systems powered by AI & advanced imaging technologies.

They specialise in high-resolution imaging technology to detect damage, monitor vehicle conditions, & create records for industries like automotive manufacturing, logistics, rental & remarketing. Their solutions help OEMs, ports, logistics companies & car rental services to manage vehicle handovers, damage detection & liability tracking.

They were founded in 2011 & have grown significantly since their inception, securing multiple rounds of funding which has helped accelerate their technological advancements & global expansion. Their systems have captured over 100 million image sets which has helped their cause for partnering with major players across the globe, including the likes of Jaguar, Toyota & BMW.

This role will be vital in the continued success and growth of the company, and they are looking for a commercially minded Project Manager who has experience working with large, global Enterprises (such as OEMs) and can identify ways to expand projects in line with customer objectives.

You will also be responsible for managing the Operations team (of three), who are responsible for the likes of installations, repairs and maintenance. You will therefore need to be highly organised with the ability to manage the likes of resourcing, scheduling and and logistics on a global basis.

Typical responsibilities will include the likes of overseeing the deployment of systems, ensuring successful integration of their AI and camera technologies, managing timelines, ensuring quality control, and ensuring projects are delivered in time and in budget.

The ideal person will have a good understanding of the technical space to be able to hold high level technical conversations, and would have proven experience delivering end-to-end projects.

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Senior .Net Developer

Cardiff

Permanent

Full-time

Job ID:

33962

Published date:

09/25/2024

Summary

Advanced Secure Technologies Ltd, Eastern Business Park, St Mellons, Cardiff, CF3 5EA, Wales, UK t:+44 29 2077 6800 f:+44 29 2077 9226 e:info@advancedsecure.co.uk w:www.advancedsecure.co.uk

Advanced Secure Technologies Recruitment: Senior Software Developer The Opportunity: Are you passionate about software development and ready to accelerate your career growth? Advanced Secure Technologies, an established rapidly growing technology company, is searching for a Senior Software Developer to help drive and maintain our growth in the UK. You’ll enjoy numerous great perks in our onsite provision; working in a team we anticipate will double in the next 12-18 months.

Excelling in this role can open a career pathway that quickly leads to positions such as Lead, Specialist and Operational Management. About Us: Advanced Secure Technologies is a well-established company, headquartered in Cardiff, Wales, UK, with new subsidiary operations in the US and EMEA. We specialise in market- leading security technologies that protect organisations from document fraud. We’ve doubled as a team in the last two years to approx. 36 employees and are in the process growing our head count by 25% to keep up with our rapid growth. We focus on business development driven through long-term and excellent customer relations, working as solution consultants to our customers. Our customers include institutes across all education sectors, Universities, Professional Bodies and Awarding Organisations. These range from UK based specialist organisations right up to large and globally renowned education institutions both in the UK and overseas; and we are rolling out ambitious plans to grow our business further worldwide. You will have the opportunity to engage with cutting-edge Microsoft technologies, encompassing the full-stack in a containerized architecture environment. Using your extensive knowledge, skills, and experience, you'll be instrumental in applying software development best practices and principles; to design, develop, and continuously enhance our digital web-based product portfolio. Role Overview: Senior Software Developer Your responsibilities will include:

 Collaborative Development: Actively contribute to all stages of product lifecycle within a development team, focusing on solution design and feature development to deliver high-quality software.

 Team Engagement: Participate in team activities like stand-ups and planning sessions.

 Code Excellence: Develop clean, functional, and testable enterprise-level code and software solutions.

 Process Improvement: Work with team members to enhance processes, ensuring they align with business and customer needs.

Advanced Secure Technologies Ltd, Eastern Business Park, St Mellons, Cardiff, CF3 5EA, Wales, UK t:+44 29 2077 6800 f:+44 29 2077 9226 e:info@advancedsecure.co.uk w:www.advancedsecure.co.uk

 Knowledge Sharing: Coach and mentor team members, sharing expertise and guiding less experienced colleagues.

 Cross-Functional Support: Provide assistance across various teams, including Product, Support, and Infrastructure.

 Proactive Work Management: Independently manage workload, taking full ownership of solutions and issue resolution.

The ideal candidate will have: Essential:

 Technical Acumen: Solid grounding in software development principles and practices, with a minimum of 5 years’ experience in C#.NET and experience/practice with SOLID/DRY/Design Patterns.

Desirable:

 Formal Education: Degree in Computer Science or similar discipline preferred.

 Technical Expertise: Knowledge in .NET 8 / .NET Core, MVC / Blazor, Entity Framework Core, MS SQL.

 Testing Skills: Experience in TDD/Unit Testing/Integration Testing.

 Cloud Computing: Azure development knowledge or experience.

 Web Development: Proficiency in HTML/JavaScript/Query/CSS/WCAG/Accessibility.

 Operational Skills: Experience in CI/CD/DevOps, software architecture, and containerisation with Docker.

Your skills/attributes:

 Continuous Learning: A strong desire for continuous improvement and skill development, with a passion for web-based software development following best practice principles.

 Team Collaboration: Ability to work effectively within a team environment, contributing to team activities and knowledge sharing.

 Problem-Solving: Exceptional problem-solving abilities, methodical and consistent, with attention to detail.

 Professionalism and Communication: Mature professional attitude, capable of delivering and receiving constructive feedback. Effective at presenting and articulating proposals, estimates, and solutions.

 Initiative and Autonomy: Proven ability to work independently, manage projects, and take ownership of solutions and issue resolution.

Advanced Secure Technologies Ltd, Eastern Business Park, St Mellons, Cardiff, CF3 5EA, Wales, UK t:+44 29 2077 6800 f:+44 29 2077 9226 e:info@advancedsecure.co.uk w:www.advancedsecure.co.uk

 Industry Insight: Prior exposure to the EdTech/Finance sectors provides an advantage.

Location: St Mellons, Cardiff, Wales. (Onsite and office based*, 5 days per week)

Our culture:

Our success is built on a foundation of our attitude, support and commitment to each other. As a member of the Advanced Secure Technologies team, we would expect a:

 Team player – you thrive in close collaboration with others.  Fast learner – you love a challenge and don’t need to be told the same thing

twice.  Robust work ethic – you go the extra mile to find new ways to improve your

output constantly.

What we’re offering:

 Exciting career growth prospects with a company on the rise.  Competitive salary and performance-related bonus scheme  Training and development time, with access to Pluralsight  Access to the best development tools, such as Visual Studio with JetBrains

ReSharper, JetBrains Rider and GitHub Co-pilot.  An exciting, creative and innovative work environment  Outstanding career and personal development opportunities  Flexible start date with option for immediate commencement.  Working from home on an ad hoc basis to support personal needs.

Benefits and rewards:

 Free onsite gym access.  Free and secure onsite parking  Essentials stocked kitchen.  A gift on your birthday.  Office events – annual Summer/Christmas parties  Company pension scheme.  Cycle to work scheme.  Free eye care.

Applications: Join us at Advanced Secure Technologies and be a part of our dynamic team dedicated to shaping the future of secure document technologies. Help us protect organisations against document fraud and drive our UK growth. If you're ready to advance your career, skills, and knowledge, apply today to express your enthusiasm for this role. Please note that we are only able to accept applications from candidates who have the right to work in the UK.

Advanced Secure Technologies Ltd, Eastern Business Park, St Mellons, Cardiff, CF3 5EA, Wales, UK t:+44 29 2077 6800 f:+44 29 2077 9226 e:info@advancedsecure.co.uk w:www.advancedsecure.co.uk

*On Site Working: We’re an onsite office-based company, borne from the team culture we embrace and the rapid growth which necessitates continual onboarding, training and mentoring of new team members. We are upfront in not offering fully off site or fixed hybrid working for this reason, but we are a People First company and see the value and benefit from working from home on an ad hoc basis to support personal needs. In support of our onsite working, we offer excellent facilities, parking and access to company car/cycle to work schemes.

Advanced Secure Technologies are an equal opportunity employer, and we’re proud of our ongoing efforts to foster diversity & inclusion in the workplace. Individuals seeking employment at Advanced Secure Technologies are considered without regard to race, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law. When you provide us with this information, you are doing so at your own consent, with full knowledge that we will process this personal data in accordance with our Privacy Notice. By submitting your application, you agree that Advanced Secure Technologies may collect your personal data for recruiting and related purposes. Our Privacy Notice explains what personal information we may process, where we may process your personal information, its purposes for processing your personal information, and the rights you can exercise over our use of your personal information.

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Commercial Director

Permanent

Full-time

Job ID:

33958

Published date:

09/23/2024

Summary

We are looking for a Commercial Director to join a tech-driven company specialising in automated vehicle inspection systems powered by AI and advanced imaging technologies. They specialise in high-resolution imaging technology to detect damage, monitor vehicle conditions, and create records for industries like automotive manufacturing, logistics, rental, and remarketing. Their solutions help OEMs, ports, logistics companies, and car rental services to manage vehicle handovers, damage detection, and liability tracking.

They were founded in 2011 and have grown significantly since their inception, and have secured multiple rounds of funding which has helped accelerate their technological advancements and global expansion. Their systems have captured over 100 million image sets which has helped their cause for partnering with major players across the globe, including the likes of Jaguar, Toyota and BMW.

This is a newly appointed role for them to help relieve the CEO of some of their responsibilities. You will be managing the Sales team (current team of 3), and would be in charge of building a fit for purpose team.

Typical responsibilities would include:

Leadership: Manage senior-level customer interactions, including prospecting, product demos, SOW/SLA preparation, pricing, and contract negotiations.
Sales Process Improvement: Strengthen sales processes and pipeline management with enhanced reporting.
Pipeline Building: Develop a long-term sales pipeline by prospecting within existing accounts and targeting new OEMs.
Pricing Strategy: Implement higher pricing based on a stronger customer value proposition tailored to each new system install.
Contract Management: Introduce contracts aligned with product capabilities and company objectives.
Customer Support: Enhance customer support with robust KPIs and reporting

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Technical Lead (Java/AWS)

Bristol, UK

Permanent

Full-time

Job ID:

33960

Published date:

09/20/2024

Business Systems Manager

Newport, UK

Permanent

Full-time

Job ID:

33959

Published date:

09/20/2024

Summary

1

I.T Manager - Role Profile 2024

Job Title: I.T. Manager

Location: Newport

Reports to: CFO

Direct reports: N/A

Role Summary

The I.T. Manager leads all aspects of I.T. with for Halo Foods Limited, with responsibility for the security of the company’s computer systems and electronic data. A key member of the senior leadership team, providing support and maintenance of key business systems and infrastructure, implementing strategic objectives, management of I.T. costs and investments as well as delivering business improvement support to a range of stakeholders.

Key Accountabilities & Responsibilities

• I.T. infrastructure

o Ensure a robust and high performing I.T. infrastructure is in place, which can support delivery of business objectives and operates at maximum efficiency.

o Maintain and upgrade networks and servers, implementing efficient server upgrades and migrations when required.

o Manage and monitor controlled access to the company’s network and associated systems.

o Ensure robust cybersecurity measures are in place to safeguard the business against potential threats.

o Internal responsibility for company’s ERP system, including support and maintenance.

o Accountable for facilitating software and hardware upgrades, ensuring they are delivered successfully and within budgetary limits.

o Seek to identify, propose and implement improvement opportunities, ensuring alignment of I.T. infrastructure with current and future business requirements.

o Evaluate I.T. risks and develop network recovery and backup processes

o Be the point of escalation for all technical issues.

• Business support:

o Delivering comprehensive 1st, 2nd, and 3rd line support to internal users.

o Responsibility for ensuring the ERP system is fit for purpose and meets internal stakeholder requirements.

o Maintain and develop Local VBA based solutions and provide controlled user access to data from our ERP system using SQL/VBA.

o Deliver training where required to facilitate efficient utilisation of systems and ensure high awareness of cyber and other security threats

.

2

I.T Manager - Role Profile 2024

• Financial and supplier control

o Manage the I.T. and telecoms budgets.

o Manage all I.T. contracts and third-party relationships, coordinating and delegating tasks, projects and monitoring third party support as well as ensuring the business is receiving value for money.

o Procure I.T. and telecoms equipment to meet business requirements and recommend appropriate lifecycles for business equipment.

o Prepare costings, project appraisal and implementation plans for all I.T projects.

• Other Responsibilities:

o Set up I.T. equipment and systems for new team members.

o Resolve other day to day issues as and when the arise.

Qualifications, Experience, Technical Skills & Knowledge

• Senior-level IT experience, in a manufacturing or similar environment.

• A hands-on approach and a versatile IT skill set, ready for strategic planning and daily operations alike.

• A robust understanding of cybersecurity, and safeguarding digital assets.

• Excellent ERP support experience

• Proficiency in 1st & 2nd Line User Support, including Office 365, SharePoint, Teams, and Office

• Experience in delegation and monitoring third party support

• Experience of the following is essential: SQL server, VBA development, familiarity with LAN and WAN networks.

• Experience in the following is desirable: Bar code solutions, Azure AD, Active Directory, InTune, a solid understanding of Microsoft Windows 10 & 11 environments, including troubleshooting and VLAN configuration.

• A leader, with high quality communication skills and a keen collaborator, who proactively seeks to influence business improvement.

• A problem solver with a flexible approach to the role and a desire to ensure business and operational continuity are maintained at all times

• Practical exposure to delivery of I.T. and business Projects

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Sales Partnership Manager

London

Permanent

Full-time

Job ID:

33954

Published date:

09/19/2024

Summary

We are looking for a Senior Partnerships Manager to join a growing FinTech.

They have established Sales teams in place to cover a variety of different markets including Corporate, Not-for-profit, NBFIs, SMEs and Financial Advisors, so there is an excellent existing support network in place. They have 34% of the UK Financial Advisor market signed up with them, and as they share a lot correlation with the Accountancy space, they are now looking for somebody to lead their Accountancy sector, where you will basically manage your own business within a business, and look to grow a team underneath you as the sector develops.

This is a crucial role in terms of company next steps, and they can see this bringing in a lot of revenue for the wider business. So far they have onboarded 42 Accountancy Firms, and they attended the Accountex Conference in May where they were very well received and gained a lot of qualified leads.

Your objective will be to increase the number of Accountants that are signed up and trading on the platform. It’s a good sell as they offer reduced risk, better rates, and increased return, and these Accountants are able to take a fee share for themselves too. They platform has received great feedback from their current clients, so you will be able to present numerous Case Studies from similar industries.

Currently they are working with smaller companies with 5-10 Accountants, but are looking for somebody to help them break into mid-large size firms.

They don’t expect overnight success, and initially your success will be measured by your sales activity and outreach and the pipeline you build. This is not a micro managing company though, so your call stats won’t be tracked. Your results should speak for itself. They have an excellent Marketing team in place that you will work closely with to build a strategy and gain qualified leads, as well as sales support from 2 BDEs. They use HubSpot and Sales Navigator, but are always open to using new Sales tools if you had any recommendations.

It’s a great time to join as they are growing rapidly, but they are still in scale-up mode so this person will need to understand what it’s like to work in such an environment and be able to work very independently and use their own initiative. The product is thriving and has been exceptionally well received, however you will need to be able to work well within a company that has been claimed to be ‘the highest growing FinTech company that nobody has heard of.’

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Interim Data Manager

Contract

Full-time

Job ID:

33952

Published date:

09/12/2024

Summary

The Interim Client Data Owner will be responsible for identifying the key data challenges, mapping the requirements to treat data as a managed asset, clean legacy data, and implementing LR’s data governance framework within the Client domain.

Working with other Data Owners representing critical areas of the company, the Interim Client Data Owner will be responsible for:

Evaluating the current state of the Client data domain and defining a strategy to improve data quality and data management practices associated with the lifecycle of the Client data set (comprising Account and Contact)
Work with product managers and product owners to identify data quality issues/gaps affecting their business processes and applications and agree prioritisation of these issues.
Lead and coordinate the design and implementation of quantifiable metrics to assess Client data quality standards and be able to report back to senior management on progress
Setting up the Data Steward network for Client data
Work with business teams responsible for handling Client data (creating, enriching, consuming) to classify and standardise the Client data model across multiple business domains
Define a set of processes and procedures to support the adoption of the LR Data Governance Framework in the business teams responsible for Client data management
Establish escalation paths for data issues identified by data handlers
Participate in programme boards and working groups representing the Client business domain and associated stakeholders
Collaborate with Technology teams to support the development of conceptual models, business glossaries and the adoption of new tools to support a data transformation initiative in the Client domain
Establish the Client Data Owner role and define a path to a business as usual state for this role

Applicants should have recent and relevant experience setting up Data Owner/Steward networks in a corporate environment. They should be familiar with commercial, client relationship management functions and demonstrate ability to deliver against targets. The role will operate at a senior management level so applicants must be able to evidence experience in stakeholder management and engagement in strategy meetings in a multi-cultural corporate environment. There will be an element of self management so applicants should be familiar with standard project management frameworks and reporting into a programme.

The role is expected to last 6 months.

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Software Engineer - Java / C++

Contract

Full-time

Job ID:

33950

Published date:

09/12/2024

Machine Learning Engineer

Contract

Full-time

Job ID:

33948

Published date:

09/05/2024

Summary

Job Title: ML Engineer

Location: Hybrid (2-3 days per week in the office)

Contract Type: Outside IR35, 3 months initially

About the Role:

We are looking for a highly skilled ML Engineer to join our R&D team, working on cutting-edge projects involving Natural Language Processing (NLP), Large Language Models (LLM), Computer Vision, Voice Synthesis, and more. This role is ideally suited for a candidate who is SC Cleared or eligible for SC clearance.

As an ML Engineer, you will engage in exploratory work, focusing on building out prototypes and developing solutions to novel challenges. You'll be at the forefront of innovation, often working with ambiguous data quality and client preferences to identify and implement the best model solutions.

Key Responsibilities:

Work on challenging ML problems for customers, including R&D activities and the implementation of early-stage research, even on customer hardware.
Perform extensive experimentation throughout the project lifecycle, from data collection to defining and developing model architectures.
Contribute to meeting project and product deliverables, ensuring they are completed on schedule and within budget.

The Tech You'll Be Using:

You'll work with state-of-the-art machine learning frameworks like PyTorch and TensorFlow to develop and deploy models.
You'll use Redis and SQL databases and have working knowledge of AWS services to manage data storage and processing.
You'll use GitHub for version control, Docker and Kubernetes for deployment and integration, and Jira for collaboration.
You'll have the opportunity to deploy models on edge devices, particularly the Nvidia Jetson family (e.g., TX2, Orin), and specialised hardware like the Deepwave AIR-T.
You'll work with MLOps pipelines, particularly using ClearML, and monitoring tools such as Grafana to ensure smooth operations and performance tracking across environments.

Experience Required:

Proven experience as an ML Engineer, particularly in R&D or exploratory environments.
Strong problem-solving skills with a creative, experimental approach.
Ability to work independently and handle uncertainty in data quality and technology preferences.
Experience working on complex projects involving NLP, LLM, Computer Vision, and similar cutting-edge technologies.
Eligibility for SC Clearance (Essential) or existing SC Clearance preferred.

Why Apply?

Work on groundbreaking ML projects, including NLP, LLM, Computer Vision, and Voice Synthesis.
Be part of a dynamic R&D team where innovation and experimentation are encouraged.
Contribute to high-impact projects that push the boundaries of current ML technologies.
Benefit from a hybrid working model with flexibility and collaboration opportunities.

We want to hear from you if you're excited by the challenge of working with cutting-edge technology in an exploratory R&D environment!

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