Job Description – Data Manager
Who are Uncrowd?
We’re the creators of the most astonishing SaaS customer experience engine ever conceived. It's
revolutionary and is a loving homage to the power of objective, empirical, observed data. Like, loads
of it. For example in US Grocery we’re collecting more than a million data points each go.
All that data goes into our platform, which was conceived by Rocky and Richard six years ago in a
series of archly cool beer gardens in Sofia, Bulgaria. Loads of pointing, arguing, attempts to break the
core ideas and assumptions, but they couldn't break it. We think they may have uncovered new
fundamental laws.
Since then we've been on a mission to improve every customer experience on the planet, and we're
doing it. Right now that’s for retail but were starting to bust out into other verticals as we speak.
We call this sector Experience Analytics, it’s a growing island or wonder just off the coast of
Customer Analytics.
SaaS and AI
We deliver our product as SaaS. Our enterprise version is a high touch, high ticket sell (average
£200k but we’re in current procurement processes worth many times that amount). Coming soon
Uncrowd Sapere is the classic £99/$99 per month pure SaaS self-serve play where the TAM is every
retail store on the planet.
Yes you’ll find AI all over our offer but we are of the quiet high-performance persuasion – AI is
nothing unless it contributes to our customers achieving better outcomes, and does so safely and
securely with the validated data leading the show.
Our culture.
Not everyone can be an Uncrowder.
We come from all backgrounds – council estates to mansions, different genders, faiths, perspectives.
Our culture celebrates that difference while being an intentional reflection of the kind of
collaborative, loud, mayhem-filled, creatively-chaotic, intellectually stimulating, and fun
environments our founders Rocky and Richard always enjoyed the best.
The kind of place where rock-star experts can crash in and create while riding a metaphorical
rollercoaster of insane wildness.
Where others get to sit quietly and do great work. That’s good too.
What works for one, won’t always work for another so we’ve baked-in flex; and we’re not a family,
we’re a high-performance team and teams work best when diversity, specialism and difference are
embraced and celebrated.
If you’re here, it’s because we think you’re brilliant and we know you’re going to be part of making
Uncrowd special.
And it is special. It’s working too. In fact, it’s working brilliantly and consequently we’re growing fast.
We’re ambitious. We’re looking to significantly grow our client base and internationalise our business.
We turn up differently. Baked into everything we do are three ingredients: clarity, confidence and
cheek.
Big Uncrowd moments
1. Microsoft Global Startup Partner of the Year: Winner 2020, Finalist 2021 – we’ll show you the
trophy when you visit, it’s heavy as a small car.
2. $4M pre-series A investment so far
3. SAP.iO Paris Foundry program member, 2023/24
4. LVMH La Maison des Startups Paris 2022 and alumni
5. Plug and Play Silicon Valley cohort 2021 and alumni (home of Google’s first proper office, and
where Dropbox, N26 and PayPal were born)
6. Microsoft Pegasus Start Up – the ultimate select certified enterprise startups at Microsoft
The role.
This one goes right across the business – data is our master! Though your line relationship will be to
Operations, you’ll be working directly with the founders, CTO, and the dev team
Uncrowd’s pioneering role in the experience analytics sector is founded on the rock that is our data;
ensuring that data is captured and processed to the highest standard is critical. Everything we do
depends on and builds from the data. We own all the data we create too, which gives added
importance to how we capture, treat and preserve that data.
The Data Manager is master of the data that is master of us, so there’s a lot of responsibility here.
We are ready for a dedicated person to manage all our processes from managing collecting partners,
maintaining redundancy of same, creation and management of data integrity checking and
ownership of our data libraries, observation sets and related.
This isn’t a customer facing role per se, however some of our customers enjoy talking about the data
and our method and you’ll sometimes want to be part of those conversations.
You’ll fast become an Uncrowd subject matter expert in your own right, and will build a personal
point of view on Uncrowd and data management methodologies in general.
• Lead and manage data management and governance, which includes collection, processing,
and usage of data
• A significant part of the role will be managing relationships with third-party data capture
teams and working with them to maximise accuracy, speed and cost effectiveness
• Collaborate with stakeholders to develop and implement our data strategy
• Manage data as a project for each data capture period within each sector under observation
• Plan and execute for excellence in data collection to ensure adequacy, accuracy and
legitimacy
• Devise and implement efficient and secure procedures for data management
• Establish data sharing rules
• Recommend best practice in data engineering, data science, and data visualization tools and
techniques to provide insights and recommendations
You
Your strengths and depth of experience should hit all these beats
• Strategic thinker – analytical, detail oriented problem solver
• Project Management Qualification e.g. PRINCE2, PMP or Agile Project Management.
• You’ve worked in intensive data-critical roles
• Your project management skills go beyond the qualifications in that you’re able to show
where you have directly managed successful data capture projects
• Proficient in modern and traditional database technologies and tooling, such as SQL,
MongoDB, etc.
• Familiar with data engineering, data science, and data visualization tools and techniques,
such as Python, R, Tableau, Power BI, etc.
• Strong understanding of data governance, data quality, and data security principles and
practices
• Excellent analytical, problem-solving, and communication skills
• Comfortable talking data to wider audiences
• You understand startups and how everyone has to take a turn pushing the broom round
• Customer-centric, because that’s what we’re helping our customers do for their customers
• You care about your progression and know that pushing together gets you there
• You’re a decent human being, respectful of difference, sociable, a positive contributor
Regions.
UK and US initially – these may split over the course of 2024
The US market will be serviced by a physical office opening shortly in Cincinnati, this office will grow
rapidly and there will be opportunities to take your career to the US as part of your growth.
Package:
Highlights:
• Competitive salary and benefits
• Uncrowd Flex
• Generous share options
• Generous maternity and paternity leave
• Incredible collaborative workspace
• Workplace pension
Based:
Uncrowd’s fabulous collaboration space, CrowdBase 5, is in the heart of Camden, London a short
stroll from Kings Cross and St. Pancras Stations. Camden is the legendary centre of London’s music
scene and remains a terrific playground any might of the week. We’re also easy walking distance to
Coal Drops Yard, a vibrant and newly gentrified part of London, home to excellent bars and
restaurants, shopping, social spaces and the Grand Union Canal.
Uncrowd Flex
This role works best with three-days a week in our CB5 Camden space, and two days WFH. We built
CB5 for collaboration and it’s where ideas are born, challenges beaten and fun created.
Choose your own hours means you can start early, finish early if you want, or start late go on later.
Whatever suits you. For some it means avoiding peak rail fares, for others it means mornings at
home with the family or in the gym – whatever, it’s your time.
Videocalls – we respect people’s time and one example of that in practice is we studiously avoid
time-sink videocalls when you’re working from home. Focus and flow wins over ‘catching up’.
Salary range: £40k to £60k
Share options: significant %ge of starting salary, with opportunities to earn more as we progress
Holiday days: 26, rising to 30 via annual awards + random freebies we add for all