Support Engineer

Who are we?

Evolve IP EMEA is a global collaboration provider that specializes in unified communications, collaboration tools, contact centre solutions, and more.

With offices in Rotterdam and Cardiff whilst working across Europe and EMEA, Evolve IP partners with leading tech companies to create secure cloud solutions for resellers.

The company integrates systems from industry leaders like Microsoft, Cisco and Dubber to provide customized solutions for customers in the hybrid workplace.

Here at Evolve, our team is made up of associates who truly believe in and demonstrate our values through their work and how they interact with others every single day.

Our associates are community focused, metric driven and passionate about the development of our organization and the long-term growth of every individual here. We value people who can effectively collaborate with others and work as a team toward shared goals.

What You’ll Be Doing

Are you passionate about technology and ready to kick-start or grow your career in voice engineering? Evolve IP EMEA is looking for a motivated and enthusiastic Voice Support Engineer to join our growing team in our modern office in the heart of Cardiff City Centre. The role will include but is not limited to:

• Provide technical support for the Evolve UK voice platform to partners via telephone, email, and the ticketing system. Communicating effectively and managing the partners expectations to provide excellent customer service.
• Assist in root cause analysis of specific issues.
• Provide feedback and assistance to the Support Team Leader.
• Liaise with upstream and third-party support partners, providing diagnostic data and replicating customer solutions in a lab environment.
• Create and maintain technical documentation to a high standard.
• Working alongside experienced engineers to support larger projects and service delivery.
• Work effectively in a team environment, whilst also being comfortable working alone.
• Ensure own tickets are resolved within SLA and assist others where appropriate.
• Learning on the job with access to a customised training and development plan.

What We’re Looking For

When looking for new associates to join us, we look for hardworking people who are first and foremost respectful, caring & empathetic. We ultimately care more about your emotional intelligence, or EQ, over IQ. Individuals who will thrive here are innovative and collaborative

• Enthusiasm to learn and develop in a technical support role.
• Excellent communication skills and a customer-focused mindset.
• A proactive attitude with a willingness to take ownership of tasks.
• Working with the full Microsoft Office suite
• Using Analytical and logical method to Troubleshoot and problem solve.
• Some familiarity with voice technologies (e.g. VoIP, SIP, CCaaS, UCaaS, PBX) is beneficial, but not essential.
• Ability to manage time effectively and prioritise tasks in a fast-paced environment.
• Ability to work well in a team and independently.

Why Join Evolve IP?

We’re offering an exciting opportunity for the right individual — someone who brings the right attitude, behaviours, and a desire to learn and grow in their role. If you're looking to build a meaningful career in a collaborative and forward-thinking environment, we’d love to hear from you. We offer:

• A supportive and inclusive work environment.
• 25 days holiday per year, increasing incrementally after 3 years’ service by 1 day to a maximum of 30 days, in addition to bank holidays.
• Hybrid working – 3 days in our central Cardiff office, 2 days from home.
• Access to structured on-the-job training and mentoring.
• Opportunities for career progression within a fast-growing company.
• Life Assurance.
• Foresight Healthcare plan.
• Rewards and recognition scheme.
• A modern, collaborative workspace in the heart of the city.

Senior Software Engineer

London, United Kingdom   |   Full Time

About Echobox:

We are a fast-growing, research-driven company building an artificial intelligence that helps online publishers overcome the challenges they face every day. Using novel AI, we are revolutionising the publishing industry and have a track record of building things that others have ruled out as impossible. Leading names from around the world rely on our product every day, including The Times, Le Monde, The Guardian, Vogue and many more.

About the Role:

You will work closely with our Product team and Data Scientists to define and execute on the future path for our products.

Key Responsibilities:

• Work closely with senior engineers to design, build, and maintain back-end services and systems that support our AI-powered products, all whilst meeting launch deadlines.
• Assist in the development and optimization of scalable, high-performance systems to support large volumes of data and machine learning models.
• Write clean, efficient, and maintainable code while following best practices and coding standards.
• Contribute to the deployment and integration of back-end services, ensuring that they work seamlessly with front-end and data science systems.
• Help improve the architecture and functionality of our back-end systems, focusing on performance, reliability, and scalability.
• Assist with debugging and troubleshooting technical issues, providing solutions to enhance system performance.
• Collaborate with cross-functional teams to identify system needs and contribute to continuous improvements.
• Continuously learn and apply new technologies and techniques to improve back-end infrastructure and processes.

Requirements:

• A degree in Computer Science, Engineering, or a related field (or equivalent practical experience).
• 3-5 years of experience in back-end development or related field, with a focus on server-side technologies.
• Strong knowledge of programming languages such as Python, Java, or Node.js, and experience with back-end frameworks.
• Familiarity with databases (SQL and NoSQL) and experience in building and optimizing data storage solutions.
• Understanding of RESTful APIs, microservices architecture, and best practices for back-end development.
• Familiarity with version control systems such as Git.
• Experience working with cloud platforms (AWS, GCP, or Azure) and deploying applications in a cloud environment.
• A passion for solving problems with technology and working to deliver efficient, scalable solutions.
• A proactive, results-driven mindset with the ability to work independently and learn quickly.

Preferred Requirements:

• Experience in a fast-paced SaaS or tech environment, focusing on building and scaling back-end systems.
• Understanding of security best practices for back-end development.
• Knowledge of machine learning concepts and the ability to collaborate with data scientists to optimize AI models.
• Strong communication skills and the ability to work effectively within cross-functional teams.

Benefits:

Our employees enjoy free breakfast every day, coffee, drinks and snacks all day, everyday. Every Monday, Wednesday and Friday, we order food for our weekly team lunches where everyone gets together for an hour of fun. We have regular team events (dinner, bowling, karting, poker nights, board-games etc.) for our team to get to know each other outside of work. Professionally, we host in-house conferences and an annual summer camp for all our global employees who are flown to and hosted in London. We ensure that all our employees also get pension contributions, the latest tech, generous annual leave and an amazing office with a balcony overlooking Notting Hill.