Job title: Support Engineer
Job type: Permanent
Emp type: Full-time
Salary type: Annual
Salary: GBP £30,000.00
Location: Trefforest, Cardiff
Job published: 05/13/2026
Job ID: 42722

Job Description

Support Engineer  
Cardiff - Hybrid (3 days in office)  
Up to £30,000 + benefits  
 
Looking to build a career in tech rather than stay on a service desk?
 
We’re working with a growing cloud and telecoms business in Cardiff, hiring 3 Support Engineers. It’s a great opportunity to move into a niche area like voice and cloud, with full training provided.
 
What you’ll be doing:
  • Supporting a voice/telecoms platform (VoIP, SIP)  
  • Troubleshooting issues and managing tickets end-to-end  
  • Supporting customers via phone, email and ticketing system  
  • Learning platforms, call systems and integrations  
 
What they’re looking for:
  • IT support, service desk OR strong customer service + interest in tech  
  • Good problem-solving skills  
  • Confident communicator  
  • Keen to learn and progress  
 
Why join:
  • Clear progression into 2nd line or engineering  
  • Full training and mentoring  
  • Supportive team environment  
 
Working pattern:
3 days in Cardiff office (Tue–Thu)  
Shifts: 8–4:30 or 9:30–6 (rotating)  
 
If you’d like to find out more, please contact James Chau at james.chau@identifysolutions.co.uk.
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