Product Trainer / Product Enablement Specialist (SaaS / Workforce Technology)

Full‑time | Office‑based (Epworth, North Lincolnshire – DN9)

We’re working with a high‑growth UK SaaS business operating in the workforce and operations technology space. The company is founder‑led, with the CEO having successfully built and sold two previous businesses — this is now their third and is very much in scale‑up mode, with strong momentum and a long‑term vision.

The platform combines SaaS software, automation, AI and physical hardware to help organisations manage onboarding, presence, time & attendance, safety and wider workforce operations, particularly for frontline, deskless and field‑based teams. It’s a genuinely interesting, technically involved product with real‑world use cases across multiple industries.

The Role

This is a customer‑facing Product Trainer / Product Enablement role, sitting at the intersection of Product, Onboarding and Customer Success.

You’ll play a key role in helping customers understand, adopt and get value from the platform. This is a hands‑on role and not an internal L&D position.

Typical responsibilities include:

• Delivering product training to customers via live sessions, workshops and demos
• Supporting customer onboarding and implementation alongside account managers
• Learning the platform in depth and acting as a product expert for customers
• Translating technical functionality into clear, non‑technical explanations
• Creating, maintaining and improving training materials as the product evolves
• Supporting customers post go‑live to drive confidence, adoption and engagement

This role suits someone who enjoys learning complex products, working directly with customers, and explaining how technology solves real operational problems.

What We’re Looking For

You’re likely to be a strong fit if you have experience in:

• Product training, product enablement or customer onboarding within SaaS or technology
• Training or enabling external customers rather than internal teams
• Working with complex systems and learning products quickly
• Communicating confidently with non‑technical users

Relevant backgrounds often include:

• Product Trainer / Product Enablement
• Customer Enablement or Onboarding
• Implementation or Professional Services
• Technical or Software Training (customer‑facing)

We’re particularly interested in people who:

• Take ownership rather than waiting for direction
• Enjoy being hands‑on and close to the product
• Are comfortable working in fast‑paced, evolving environments

Working Pattern & Location

This role is full‑time and office‑based, 5 days per week, at the company’s HQ in Epworth, North Lincolnshire (DN9). Candidates must be within a commutable distance and genuinely comfortable with an office‑first setup.

The business places real value on collaboration and being together in the office.

Environment & Perks

• Founder‑led, product‑driven culture
• Direct access to decision‑makers and product teams
• Hands‑on role with real ownership and visibility
• Strong office environment with free food and drinks, stocked fridges, breakout areas and a games table
• Supportive but high‑expectation environment