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© Empyrean Digital | Company number: 10714769 | VAT number: 268 7110 88 Registered Office: 155 Kingrosia Park, Clydach, Swansea, SA6 5PF
Job Description October 2025
Support & Testing Engineer
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Job Description
Objectives 1. Support and maintain internal and customer facing applications, providing an excellent level
of service to internal and external customers. 2. Monitor and resolve application related incidents, feeding into incident and problem
management processes. 3. Carry out software testing and fixes, delivering code and artefacts to a high standard 4. Ensure good engineering practices and documentation. 5. Work on development and continuous improvement projects. 6. Startup mentality
Key Tasks
1. Support and maintain internal and customer-facing applications, providing an excellent level of service to internal and external customers: a. Work with first line support to pick up the technical aspect of support and
maintenance and where needed, cover first line support. b. Troubleshoot and resolve technical issues reported by internal and external users
promptly. c. Collaborate with the development team as needed to deploy updates and
improvements to applications. d. Create support documentation to help customers utilise applications effectively,
including user guides, FAQs, support reports etc.
2. Monitor and resolve application-related incidents, feeding into incident and problem management processes: a. Monitor application performance and availability using monitoring tools. b. Work with first line support to log, prioritise, and resolve incidents, ensuring they
are addressed within agreed service levels. c. Analyse incident patterns and root causes, contributing to the development of
preventive measures.
3. Carry out software testing and fixes, delivering code and artefacts to a high standard: a. Perform thorough testing of new and existing features, including unit, integration,
and regression testing. b. Identify and fix bugs in the codebase, ensuring high-quality and reliable software
releases. c. Document test cases, results, and fixes to maintain a comprehensive record of
testing activities. d. Collaborate with developers to ensure timely issue resolution and product
improvement.
4. Ensure good engineering practices and documentation: a. Adhere to coding standards and best practices, conducting code reviews to maintain
code quality. b. Create and maintain technical documentation, including system architecture, design
specifications, and user guides. c. Implement version control practices and ensure that all code changes are properly
tracked and documented.
5. Work on development and continuous improvement projects:
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a. Identify opportunities for process optimisation and automation within the development and support workflows.
b. Participate in regular retrospectives and feedback sessions to drive continuous improvement.
c. Research and implement new tools, technologies, and methodologies to enhance the efficiency and quality of development and support activities.
d. Support the development team to deliver build projects where time allows.
6. Startup mentality: a. Adopt a start-up mentality and work collaboratively to drive growth b. Track our internal objectives and key results c. Build strong networks within ED to identify and collaborate on work others are
leading d. The key to successful delivery of this role will be the ability to be flexible and
constantly look for opportunities to improve everything we do.
Reporting to Line Manager: Team Lead
Responsible for Empyrean laptop and any other equipment provided by Empyrean
SOC Analyst – 1st UK Hire!
Want to be part of the founding UK team for a $300m Global Cyber group?
If you're a driven SOC Analyst who wants more than just “another ops role” and want autonomy to shape a new function with global backing, this could be the role for you!
You'd join a reputable business with a 20-year track record in the US who have launched in the UK. With £30m UK revenue already and plans for cyber growth across Europe, this is a rare opportunity to join early & help shape a new security capability.
Why join?
- You'll play a key role establishing & scaling UK & EU SOC capability.
- You'll be backed by a $300m global organisation, with proven SOC frameworks & tooling in place.
- You'll report to the CISO, a recognised industry voice, frequently featured in media & cyber conferences - you'd have a genuine voice in how things are shaped.
- You'll be positioned for fast progression as the UK cyber practice scales, with forward growth for your role already scoped
The Role
- You’ll support US SOC across UK/EU timezones and UK/EU customers with autonomy to shape local processes, tools & culture.
- Monitor, investigate and respond to security alerts (Tier 2-level responsibility).
- Contribute to developing the UK operational playbooks and standards.
- Act as the UK cyber presence, interfacing with existing engineering teams.
- Work core UK hours with some flexibility for occasional out-of-hours cover (not a shift-based role).
What You’ll Bring
- 3–5 years’ experience in a SOC environment (Tier 2-level maturity preferred).
- Hands-on experience with SIEM platforms (Sentinel / Splunk / QRadar or similar).
- Strong understanding of incident response and threat investigation.
- Comfortable working autonomously in a developing function
- Relevant certifications (Security+, CEH, GCIA, CISSP or similar).
Package
Salary: £50,000–£60,000 + on-call
Bonus: Discretionary, linked to company performance and shared across the technical team
3% employer pension (up to 6% employee contribution)
Healthcare
Location: Bristol — 2–3 days in-office
Growth Partnerships Manager – Healthtech SaaS
London / Hybrid Remote | £60,000–£75,000 + £100K OTE | Full-Time | Global Scope
Be part of the future of clinical trials.
We’re partnering with a fast-scaling SaaS company that’s transforming how clinical trials are run, using automation and AI to remove the admin burden that slows research down.
Their platform enables faster, more efficient clinical studies across the globe. They’re now seeking a Growth Partnerships Manager to lead and scale strategic commercial partnerships that accelerate the company’s expansion in the UK, Europe, and US.
The Opportunity
As Growth Partnerships Manager, you’ll take ownership of identifying, building, and managing strategic partnerships that drive commercial growth and product adoption across the pharma, CRO, and clinical research ecosystem.
This is a brand-new role, reporting directly to senior leadership, and offers significant autonomy to shape the partnership strategy and make a measurable commercial impact.
What You’ll Do
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Identify, initiate, and build commercial partnerships that expand product reach and generate revenue.
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Lead negotiations and end-to-end deal execution - from outreach to contracting and activation.
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Build a partner pipeline across pharma, CROs, clinical sites, healthtech platforms, and data providers.
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Collaborate cross-functionally with Sales, Marketing, and Product to develop joint value propositions and go-to-market plans.
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Represent the business at industry events and conferences to strengthen market visibility and influence.
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Track partnership KPIs and forecast revenue impact.
About You
You’re commercially driven, strategic, and thrive in dynamic environments. You know how to identify win-win partnerships and have experience navigating the clinical research or healthtech ecosystem.
You’ll bring:
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Proveb experience in strategic partnerships
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Experience in SaaS, healthtech, or clinical research technology (e.g. working with pharma, CROs, or eClinical software).
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Proven success delivering partnerships that drive revenue or market expansion.
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Strong negotiation skills and ability to engage senior stakeholders across commercial and technical functions.
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Self-starter mindset - comfortable owning a global remit and working with autonomy.
What’s on Offer
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£60,000–£75,000 base + £100K OTE (performance-based bonus).
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Hybrid working - London-based HQ with flexibility.
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28 days holiday (incl. statutory).
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Collaborative, mission-led team driving meaningful change in clinical research.
Senior Credit Risk Strategy Analyst
- Salary: up to £55,000 + excellent benefits
- Hybrid – Cardiff (1–2 days per week in the office)
We’re looking for an experienced Senior Credit Risk Strategy Analyst to join a growing, ambitious financial services business. This role is all about shaping and optimising the credit acquisition strategies - ensuring responsible lending, growing sustainably, and delivering great outcomes for customers.
What you’ll be doing
- Take ownership of the monthly portfolio performance cycle - analyse results, spot trends, and propose strategy changes.
- Refine credit decisioning strategies at acquisition stage (scorecards, policy rules, affordability).
- Produce clear, actionable MI and reports for stakeholders.
- Collaborate closely with risk, pricing, product and operations teams to ensure strategies align with business goals.
- Play a key role in a small, close-knit team, with the opportunity to mentor junior analysts as the team grows.
What we’re looking for
- Proven experience in credit risk analysis or strategy within retail/consumer lending
- Strong SQL/data analysis skills
- Understanding of credit risk KPIs such as defaults, bad debt, and portfolio profitability.
- Ability to turn analysis into strategy and communicate findings clearly to stakeholders.
- Collaborative, personable team player who thrives in a fast-growing environment.
What’s on offer
As well as a salary of up to £55,000, you’ll enjoy a comprehensive package including:
- 33 days holiday rising to 38 (including bank holidays) + buy/sell options
- 6% pension and life assurance (x3 salary)
- Annual share scheme
- Colleague discounts (15% off insurance & breakdown cover)
- Moving home advance & travel season ticket loan
- Health & wellbeing support – free financial advice, health benefits etc…
- Loads of L&D opportunities, social events, and CSR initiatives
- Long service awards
Why join?
This is your chance to join a growing team in an ambitious business, where your insights will directly shape lending strategy across multiple products. You’ll get real ownership, visibility, and the opportunity to develop your career in a supportive and collaborative environment.
Senior Network Engineer / Architect
Largely Remote – South Wales / South West preferred
Are you a seasoned Senior Network Engineer who’s ready to step up and take on more architectural responsibility? This is a rare opportunity to help shape a brand-new global network from the ground up, while setting yourself on a clear path to an Architect role.
Why This Role?
- You’ll be central to the design and governance of a global network rollout, ensuring it’s secure, resilient, and future-proof.
- The role starts 70% engineering / 30% architecture but will naturally evolve to a more architecture-led position as the project develops.
- You’ll act as Product Owner for the entire networking environment, giving you both responsibility and visibility across the business.
- Bring your ideas, challenge constructively, and shape how the business thinks about networking and security for years to come.
What We’re Looking For
- Deep knowledge of Fortigate firewalls and Cisco routers (Unify experience a bonus).
- Experience with Azure networking.
- A security-first mindset with the ability to embed resilience into global-scale networks.
- A strong track record in design, build, troubleshooting, and optimisation.
- Someone collaborative, innovative, and ready to step up into more strategic work.
This is your chance to take ownership of a global networking environment, set the direction, and make the move from senior engineer to architect in a business that wants you to bring fresh ideas and challenge the status quo.
IT Engineer (2nd–3rd Line)
📍 Caerphilly | 💻 On-site (5 days, 1 WFH day after probation) | 💰 £30-40,000 + £3,600 bonus
We’re looking for a skilled IT Engineer to join a busy technical team, providing 2nd–3rd line support while also getting involved in project delivery. This is a role with plenty of variety, where you’ll handle escalations, work across infrastructure and cloud, and develop your skills further with training and certifications supported.
What you’ll do:
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Troubleshoot and resolve 2nd–3rd line issues across infrastructure, cloud, and networking.
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Support and deliver IT projects (migrations, deployments, implementations).
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Manage Microsoft 365, Azure, Windows Server, VMware/Hyper-V.
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Work with storage/backup solutions (SAN, NAS, Veeam).
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Support security technologies (firewalls, VPN, wireless).
What we’re looking for:
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Proven 2nd/3rd line support experience.
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Strong knowledge of Microsoft 365, Azure, and Windows Server.
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Virtualisation experience (VMware, Hyper-V).
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Networking & security skills (VLANs, VPNs, firewalls).
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Backup/storage knowledge.
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Certifications (Microsoft, VMware, CompTIA, ITIL) are a bonus – or willingness to work towards them.
What’s on offer:
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Competitive salary + £3,600 guaranteed annual bonus.
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Training budget and support for new certifications.
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Variety – no rigid silos, with opportunities to take on projects.
Apply today and take the next step in your IT career.
Senior Product Manager (Contract)
- £550–625 per day | Outside IR35
- 6-month contract
- Remote (occasional travel to Leeds)
We’re looking for an experienced Senior Product Manager to step into a strategic leadership role across a diverse digital portfolio. This is a high-impact contract where you’ll bring proven expertise in digital product leadership, guiding delivery teams and senior stakeholders through key programme milestones.
What you’ll be doing:
- Take ownership of an established digital product portfolio, ensuring smooth knowledge transfer from the outgoing Product Manager.
- Provide strategic leadership, influencing investment decisions and engaging senior stakeholders.
- Act as the escalation point across multiple delivery teams, ensuring milestones are delivered to time and standard.
- Shape and drive digital product strategies while supporting the adoption of new operating models.
- Mentor and coach Senior Product Managers and the wider product team, embedding GDS standards and building capability across the product lifecycle.
What we’re looking for:
- Strong, proven track record of leading complex digital product portfolios at a strategic level.
- Experience working with senior leaders and executives, with the ability to set direction and influence decision-making.
- Deep understanding of product management best practice, including Government Digital Service Standards.
- Evidence of developing and coaching product teams, growing capability and confidence across the lifecycle.
- Comfortable operating in fast-paced, complex environments with multiple stakeholders and priorities.
This is a chance to make a real impact from day one, providing the leadership needed to deliver a large portfolio while helping to shape the long-term future of the product function.
Technical Lead Software Engineer (Java, AWS, React)
Want to architect APIs that enable construction of tomorrow's bridges & roads?
Fancy leading a huge AWS Cloud migration enabling faster, safer international travel?
Or building Tech-for-good systems to save lives?
If owning architecture & roadmap for customer projects & being the go-to technologist interests you, then this Principal Engineer role could be yours!
Salary to £95k + bonus, Stocks, 25 days' holiday, 5% pension, Healthcare/Insurance for you & family, Gym, Income protection + more! Hybrid working: 2x per month in London.
What's in it for you:
- You'd have autonomy on a real variety of software solutions for clients at the forefront of technical innovation
- You'd lead teams to deliver Tech architecture with Java, AWS, React, GitLab CI/CD, & open-source libraries
- You'll own client relationships & decide strategy & technical direction
What you'll bring:
- Strong Java, AWS & React - no need to be actively hands-on right now, although you'll be close to the tech
- Customer facing background & excellent stakeholder management skills
- Prior experience in consulting
You'll need to have resided in the UK for minimum 5 years & be eligible for SC clearance for this role. Sponsorship not available.
Want more info? Get in touch for an informal chat.