Programme Delivery Consultant

Who is Altus Consulting? 

Our business was founded in 2005 with the belief that Financial Services should be faster and more efficient and has subsequently grown to become a leader in strategic consulting and technology across Insurance, encompassing General Insurance, Specialty Markets, Protection and Health Insurance. Now part of Accenture UK’s Strategy and Consulting function, Altus Consulting today has a team of around 100 consultants working on some of the industry’s most complex problems and largest transformations. For the last four years Altus Consulting has been recognised in the Financial Times list of top UK Management Consulting firms.

With core offices in the beautiful city of Bath, as well as the City of London, Altus Consulting’s mission is to drive positive transformation in Financial Services for the benefit of our clients and their customers. Whether that’s through bold strategy, robust designs, innovative technology or reliable delivery, our people are passionate about the work they undertake in partnership with our clients, and about improving the industry they work in.

Why choose Altus Consulting?

If you are passionate about Financial Services and delivering business or technology solutions that make a genuine difference, then Altus is the place for you – for most roles, you don’t even need to have prior Consulting experience. We provide an inclusive, positive, safe business for all of our team to work in. As part of the broader Accenture team, you’ll have access to industry leading opportunities, genuine career advancement and an opportunity to work in a collaborative and highly stimulating environment.

In return you can expect:

The opportunity to work on some of the most interesting projects in Financial Services, across UK, Ireland and Africa. Supported by a close-knit team of industry and technology experts and using our tried and tested consulting toolkit, you’ll be given full training and support as you progress through your career as a consultant and participate in growing the business. Additionally, we provide:

• Hybrid and flexible working
• Highly competitive salary + performance bonuses
• Company bonus scheme
• Private medical insurance, life insurance, cycle-to-work scheme, pension matched contribution and a range of other benefits

The Role:

The Programme Delivery consultant (Project Manager / PMO) will provide project management / project management office expertise to our clients and Consulting project teams, manage active engagements and client accounts, and help to develop new business. As well as having excellent delivery skills, this role requires someone ambitious, innovative, hardworking and commercially minded. They will play a key role in the delivery of significant growth plans for Programme Delivery as a core area of Altus Consulting over the next few years.

Responsibilities:

• To deliver client engagements:

o Deliver consultancy engagements for Altus’s top-tier FS customers, providing project management / PMO expertise

o Work as part of a team or independently engaging with senior clients

• To develop Programme Delivery strategy, proposition and service offerings

o Utilisation expectation is >75%

• To own and manage client accounts where associates are deployed

o Undertake regular service reviews and production of dashboards to the client

o Manage and support deployed associates, assuring a high-quality delivery to the Client

• To develop Programme Delivery strategy, proposition and service offerings

o To be part of a collaborative Programme Delivery team, innovating and supporting the delivery of strategic objectives

o To contribute to the development and continuous improvement of the APEX delivery methodology and artefacts

o Contribute to marketing activity generating thought leadership and propositional collateral

• To support the development of new business

o Identify business development opportunities through existing accounts, consulting engagements and own network

o Shape proposals and bids based upon Altus’s Programme Delivery Services and Consulting industry models / toolkit

o Produce thought leadership and appear in the press

• To be an advocate of Altus Consulting and Accenture with clients and the industry, displaying role model behaviours in line with our strong company values and ethos.

Requirements: 

• Circa 5-10 years hands-on and proven experience of delivering change in Financial Services.
• A solid understanding of, and track-record in, the financial services industry
• Proficiency in change delivery methodology and practice
• Experience and solid understanding of Financial Services business & IT operations and change delivery
• Extremely thorough, inquisitive and hard working behaviours
• Excellent people and communication skills, able to confidently converse at Board level, with a track record of building strong business relationships
• Innovative and with a strong ability to articulate ideas, bringing them to life visually and presenting them formally to clients
• Understanding of IT fundamentals and different categories of FS systems
• Genuine passion and enthusiasm to make a difference for Altus, and to grow and develop Programme Delivery
• A history of building strong relationships with senior stakeholders
• A willingness to travel and undertake varying roles

What you will do

Working within the IT Service Desk team and reporting to the IT Service Desk Manager, you will be responsible for supporting the business operation by providing technical support, fulfilling IT requests and working on technical and business projects.  As well as this you will also be responsible for incident management of high priority calls and the management of the End User Computing estate.  As part of our continual improvement approach you will also be expected to identify and raise opportunities to reduce error, increase efficiency and reduce costs.

Key Responsibilities

•Ensure that IT Support and request calls are correctly prioritised and resolved in line with agreed SLA’s

•Logging Calls and actions to agreed standards

•Ensuring IT Security Policies and procedures are adhered to and bringing breaches to Management when required..

•Adherence to change control procedures.

•Liaising with 3rd parties.

•Lifecycle management of End User Compute devices to include ordering, build, management, upgrades and disposal.

•Ensuring sufficient cover for the service desk during supported hours

•Involvement in projects / requests.

•Remote support visits to STBG sites

•Monitoring infrastructure status and performance.

•Documentation of IT Systems, processes and procedures

•Keeping up to date with current technologies

What you will bring

·Min 1 year IT Support experience or equivalent

·Experience and a minimum foundation knowledge of –

·MS Windows & 365 Suite

·Windows Server 2016/2019/2022

·Windows 10 & 11

·Networking to include TCP/IP, routing, DNS, DHCP etc

·Apple iOS devices

·Microsoft Intune

·Sound knowledge of computer hardware

·Previous experience of supporting IT systems in a financial environment would be beneficial but not essential.

Everyone is different. Everyone is valued

As part of our vision to become the most trusted specialist lender in the UK, we’ve been helping customers and businesses fulfil their ambitions since 1952.  In that time, we’ve learned that we’re more than the sum of our parts. We’re a strong Group because of our people and our strengths; specialist, expert, ambitious and also diverse. All of our people are different and this is something we celebrate.

Every one of our employees brings unique talent, ability and perspective to their role.

That’s why Secure Trust Bank Group nurtures differences. We understand that we perform better because we’re not cast from the same mould. We actively embrace and support diversity, work with leading industry bodies and promote initiatives that reinforce our philosophy of giving you the freedom to be who you are.

We’re an award-winning bank providing savings accounts and lending services to over one million customers. We’re Secure Trust Bank Group. We embrace difference.

Head of QA – Exeter

We are looking for an experienced Head of QA to join our engineering team in a full-time role. You’ll be a great team player, and comfortable assisting the CTO and Head of Engineering in reorganising a robust QA function to support the businesses rapid expansion plans.

You’ll be hands on day to day, but also able to balance strategic and tactical initiatives to drive a culture of continuous improvement.

If you are a great team player, a problem solver and have worked on SaaS systems and/or software products – please get in touch!

Key Responsibilities:

• Testing Software:

• • Conducting various types of testing, including functional, performance, and regression testing on our web-based platform and mobile app.
  • Continue to build upon our test automation strategy.
  • Assist the Head of Engineering with the release cycle.

• • Creating and executing test cases to ensure software quality assurance. 

• • Identifying and managing defects.

• • Running manual and automated tests. 

• Collaboration and Communication:

• • Mentor junior members of staff
  • Working with software developers and project support teams to identify and resolve issues. 

• • Communicating findings to senior managers. 
• Documentation:
  • Writing bug reports. 

• • Documenting test cases and results. 
• Essential Requirements:
  • 3+ years experience in a similar role.
  • JavaScript and automated testing frameworks such as Playwright, Cypress or Selenium.
  • API testing using Postman.
  • Excellent analytical and problem-solving skills.
  • Ability to stay organised, pay attention to detail and work in a fast-paced environment.
  • Exceptional written and verbal communication skills.
• Desirables:
  • Mobile testing.
  • Git & GitHub.
  • ISTQB certified.

You will be joining a fast-growing company with a brilliant office space in central Exeter, a fun collaborative culture, plenty of social events and a great benefits like Annual leave 25 days + bank holidays, Flexible start and finish times, YuLife Dental, Life & Illness cover.

Named as in the Sunday Times Best Places to Work.

QA work Monday – Thursday at the office, and work from home Fridays.