Company: On Device

Position: Sales Executive/Sales Support

Location: London/Hybrid

Start: Immediate

Salary: Competitive

Work Pattern: Monday to Friday 9.00am - 6.00pm

About the company:

On Device is a Brand Lift Measurement company for advertisers, planners and publishers. Our cross-media measurement system makes every aspect of brand advertising accountable through dissecting campaign performance to reveal the truth on brand advertising effectiveness. Partnering with leading brands, ad agencies, and media owners, the company has earned recognition through various awards for its exceptional work, including Best Companies Best Places to Work in 2023 and 2024.

About the role:

A key member of Sales Team this London based/Hybrid role reports in to the Account Director. The candidate will be responsible for supporting the busy/active Sales Team, including logging sales, liaising with clients on projects, helping scope projects and general administrative duties. This is an exciting time to join a growing business and the position would suit somebody who is looking for an opportunity to grow and develop within the role and organisation.

Specific responsibilities will include:

• Provide general administrative support to the Sales Team. Helping successfully manage inbound orders.
• Occasional support across other teams
• Completing ad-hoc sales tasks required for the team, such as logging sales, order, scoping projects and managing admin associated with projects from a sales perspective
• Liaising with clients and providing updates where necessary.
• Frequent communication across the teams within the business; Sales, Research, Engineering and Operations

The ideal candidate will have:

• 1-2 years' sales administration experience
• An interest to grow and develop within the sales, sales operations/support
• Strong written and verbal communication skills for internal/external communications. You will be expected to liaise with end users, clients and internal stakeholders to ensure projects are briefed and delivered successfully
• Strong organisational skills and the ability to work to deadlines. On Device is growing in a fast-paced industry.
• Strong written and verbal communication skills for internal/external communications. You will be expected to liaise with clients, end users and clearly articulate project requirements
• A high level of integrity and dependability with a strong sense of urgency and results-orientation
• Flexibility and adaptability
• Excellent IT skills, particularly MS Excel
• Understanding of numbers
• Knowledge of Google Workplace would be an advantage
• Ability to work under pressure

What can we offer you:

We want our team to know they are important to us and we offer the below perks and benefits:

• 25 days annual leave
• Day off for your birthday
• An additional days holiday for each year of service to a maximum of 30 days total
• Sabbatical after 5 years’ service and 10 years’ service
• A day off for wedding and moving house
• Bike to work scheme
• Season ticket loan
• Remote working in a different location
• Flexible/Hybrid working
• Access to our London office
• Contribution towards home office (separate from laptop/IT equipment)
• Regular company socials
• Enhanced maternity and paternity leave
• Bonus scheme (target dependant) 

• Annual salary reviews (discretionary)
• Quarterly socials
• Team lunches and work anniversary lunches
• Training programme in place for all employees
• Health cash plan, including dental and eye care
• Wellbeing platform and support

On Device Research is a equal opportunities employer and there shall be no discrimination to any candidates based on age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.

We recognise that diversity encourages better business and as such, we actively promote equal opportunities at all levels. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.

To apply, please send your CV to our HR Coordinator lucy.eglinton@ondeviceresearch.com.

IT Technician

• £££ Depending on Skills & Experience
• Based in Caerphilly
• Employee Owned Business

At Excellence IT, we know that it’s the skill and experience of our staff that make the difference. That’s why we put a such a focus on training and development so that our people grow as we do.

As a newly Employee-Owned business, we’re building a culture where every team member’s voice and ideas are valued. We believe that our passionate employees will drive our innovation and growth.

Be part of a team that thrives on collaboration, creativity and shared success.

We are an IT service provider with a wide range of clients across multiple sectors who rely on us to provide responsive IT support when they need it most. We pride ourselves on delivering a full cycle IT service to help organisations improve, innovate and transform.

We have a fantastic opportunity for an experienced IT/Cloud Technician to join our busy IT Helpdesk Team. Reporting to the Service Desk Manager, this role will provide helpdesk support to clients, assisting them with hardware and software problems via Internet, phone and email. As member of the technical team, we are looking for a team player. We foster a supportive environment where sharing knowledge and providing quality customer service should be second nature. We also invest in technical skills and training allowing you to grow and develop your IT career through formal certifications.

This role is varied, and no two days are the same. We are looking for someone who is excited by technology; someone who naturally keeps up to date with the latest technologies, techniques, initiatives and changes in the industry.

Skills and Experience Required:

• Previous Helpdesk/IT Support (telephone/remote support) experience.
• Excellent telephone manner and communications skills with a strong customer service focus.
• Excellent working knowledge of Microsoft Desktop and knowledge of Server Operating Systems.
• Experience with Microsoft 365 Administration and Troubleshooting.
• Fully conversant with PC hardware set-up, configuration and troubleshooting.
• Most importantly a ‘hands on’ approach with a willingness to learn.
• Previous MSP experience preferred but not essential.

We take professional development seriously and would welcome applications from candidates who can demonstrate they have invested in their own personal development. For example, a COMP TIA or MCP qualification or evidence that you are working towards.

Full UK Driving Licence and access to own transport is essential for this role.

This role will be office based initially, with the possibility of moving to a hybrid working model following a successful induction and training period.

In return we offer career and salary progression for the right skills and attitude. We also offer a wide range of employee led benefits such as Profit Related Bonus, Life Cover, 24/7 Access to a GP and access to Wellbeing Services.

POSITION DESCRIPTION

Job Title:      IT Change & Computer Software Validation (CSV) Administrator

Date:         November 2024

Reporting To:      Vice President, Information Technology

Location:      EMEA

Job Description:

IT change administrator with CSV expertise will be responsible for managing the change control process for IT systems within the organization, ensuring that changes are implemented efficiently and meet regulatory standards. This role requires an understanding of Computer Systems Validation (CSV) to maintain compliance with industry regulations such as GxP, FDA, EMA, or other applicable standards. The change administrator will work cross-functionally to assess, plan, and control changes, with a focus on maintaining the validated state of IT systems and minimizing risk to operations.

Key Responsibilities:

• Change Management Process:
  • Manage and oversee the IT change management process, from initiation through closure, ensuring compliance with regulatory and organizational policies.
  • Conduct risk assessments and impact analyses for proposed changes, identifying potential risks to validated systems, GxP and operational stability.
  • Coordinate with stakeholders across departments, including Quality Assurance, IT, and Operations, to ensure changes align with business needs and compliance requirements.
  • Ensure controlled decommissioning of applications and archiving of GxP relevant data.
• Computer Systems Validation (CSV):
  • Develop, review, and maintain Computer Systems Validation (CSV) documentation in compliance with GxP and other relevant regulations.
  • Ensure that changes to validated systems follow CSV protocols, including revalidation and testing as necessary.
  • Collaborate with Quality Assurance teams to ensure that validation activities meet regulatory standards and that CSV procedures are up-to-date.
  • Plan, co-ordinate and execute all phases of CSV for production and QC systems in all regions and entities of the organization including but not limited to, Validation plans, RTM, IQ, OQ, PQ and Validation Reports.
  • Preparation and approval of technical and GXP related documentation.
  • Perform CSV periodic review of validated systems.
  • Handling of Change Requests, CAPAs and Non-Conformances related to CSV.
• Regulatory Compliance:

• Ensure that changes to IT systems comply with industry regulations (e.g., FDA 21 CFR Part 11, GxP, EMA guidelines), maintaining an audit-ready state for all systems under change management.
• Support audits and inspections by providing accurate records and documentation of change control activities.
• Maintain knowledge of regulatory trends and best practices related to CSV and IT change management.

Documentation and Reporting:

• Maintain detailed change management documentation, including change requests, validation protocols, test results, and change control records.
• Prepare regular reports on change management metrics, including change success rate, change failure rate, and compliance status.
• Control the global software inventory and master validation plans (MVP).
• Provide documentation and reporting for internal and external audits as required.

Continuous Improvement:

• • Identify opportunities to enhance the change management process and reduce risk in IT operations.
  • Drive process improvement initiatives in alignment with best practices for IT Service Management (ITSM), including ITIL methodologies.
  • Train and support stakeholders on change management and validation processes to ensure a standardized approach to system changes.

Required Qualifications:

• Education and Experience:
  • Bachelor’s degree in Computer Science, Information Technology, Life Sciences, or a related field.
  • 2+ years of experience in IT change management, with a focus on regulated environments.
  • Proven experience with Computer Systems Validation (CSV) in compliance with GxP, FDA, or EMA guidelines.

• • Knowledge of IT Service Management (ITSM) frameworks, preferably ITIL certification.
  • Experience on validating software & hardware infrastructure (e-g: servers, network, applications, and software services).
  • Knowledge of quality assurance principles.

• Soft Skills:
  • Excellent problem-solving and analytical skills.
  • Strong communication and interpersonal skills.
  • Ability to manage multiple projects and prioritize tasks effectively.
  • Detail-oriented with strong organizational skills.
  • Experience in working with offshore teams in a multi-cultural environment.
• Highly desired:
  • Certification in ITIL, PMP, or equivalent project management methodologies.
  • Familiarity with regulatory requirements for data integrity (e.g., FDA 21 CFR Part 11, Annex 11).
  • Experience in a regulated industry (e.g., pharmaceuticals, biotech, healthcare).