Job Description
Service Designer – Public Sector Digital Transformation
If you love designing next-generation digital services that make real impact to 10s of thousands of users monthly, you'll love this Service Designer opportunity, where you'd lead design on a major 3‑year public‑sector digital transformation.
Salary to £70,000
Location: Liverpool (3 days on‑site for first 6 months, then 2 days) + Hybrid
Clearance: SC‑clearable
Offices: Liverpool + London
What You’ll Do
- You'll lead service design across Discovery, Alpha, Beta and Live for a high‑impact national transformation.
- You'll have autonomy over service blueprints, user journeys and ecosystem maps
- You'll oversee co‑design workshops and turn user insights into service improvements.
- You'll support GDS service assessments and champion user‑centred design.
What We Need
- Strong experience designing services in the UK public sector.
- Solid understanding of the GDS Service Standard.
- Confident working in complex, multi‑stakeholder environments.
- SC‑clearable.
If you’re passionate about designing services that make a real impact and thrive in complex environments, we’d love to hear from you.