empyreandigital.com // 1

Job Description // Senior Developer • Experience // A minimum of 5 years of relevant experience building digital products • Technologies // Full stack, specialising in JavaScript including using React. Having experience

in any/all the following would also be beneficial: WordPress, C# .NET, Python, Azure • Location // our team and clients are based in the Swansea to Bristol region and require

monthly meetings in person, and daily remote working from home or your local collaboration hub

• Hours // we are flexible with a 40hr working week • Culture // see appendix

Department/Section Tech Team

Main purposes of job 1. Working with the Tech Team to implement development solutions for existing and new clients,

as well as internal company projects 2. Provide 1st and 2nd line support to customers 3. Technical tasks not limited to software development, operation of services and DevOps

processes. 4. Supporting the mentorship of other staff and/or Interns

Key tasks

Working with the Tech Team to deliver solutions by:

• Developing code to implement functionality as defined by stories provided by Product Owners/Management

• Contributing to design and technical architectural discussions where required • Following our process and best practice to assist in the operation and management of software

services • Reviewing code and providing feedback to other developers in the team • Working with other members of the team • Sharing knowledge to ensure the team is able to pick up any tasks • Being flexible and assisting the team as is needed

Key objectives • To deliver code to a high standard • Ensure delivery of software in line with requirements from Product Owners/Management • To provide a high level of support to customers

Responsible for staff/equipment Laptop

Reporting to Team Lead

empyreandigital.com // 2

Appendix // About Us Coming together in 2017, the Empyrean Digital team combines years of experience in bringing value to mutual clients and responding to a clear market need for pragmatic, agile and experienced digital support. As our client’s digital partner, our blend of strategic, technical, commercial, and product expertise will transform their services in a ground-breaking way. We are dedicated and demand quality, knowing we win or lose on the strength of our feedback. Team Culture At empyrean digital, our ambition is to attract, develop and retain a diverse and talented team by: • supporting a broad range of amazing clients • undertaking interesting and ambitious projects • building our own suite of products that add real value • creating a real sense of team Our team culture is at the heart of what we do and who we are at empyrean digital. We want to grow a team which embodies the following values and pulls together to deliver a world-class service for clients. • Curious // You are inquisitive and dig a little deeper to win. • Driven // You are dedicated and demand quality, with an infectious hunger for excellence that

inspires others. • Collaborative // You are honest and transparent, admit mistakes and proactively seek

different perspectives. • Brave // You trust your instincts, are open to possible failure and are prepared to make the

right call for customers, every time. • Innovative // You are open-minded, thrive on change, and prepared to challenge

conventional wisdom. In order to achieve this, we have a firm focus on employee engagement. This means: • Making everyone feel valued and trusted • Making everyone feel heard • Making everyone feel empowered

Interactions with other team members: • Look out for one another • Give and receive feedback graciously and mindfully • Celebrate success together

Practical steps to we take: • Regular team meetings and personal development sessions • Buddy system • Team socials and games nights

We thank you for your interest in this role and look forward to receiving your CV and

application.

Job Description

1. Title and overview

Senior Technical Consultant We are looking for a Technical Consultant to join our consultancy practice and provide expert advisory across major client programmes and digital transformation initiatives. The role acts as a trusted technical partner to senior stakeholders, ensuring that architecture decisions, solutions, and delivery approaches are robust, scalable, and aligned with strategic objectives. In addition to advisory responsibilities, the role will also provide hands-on support to delivery teams, resolve technical issues, and contribute to the growth and maturity of the wider practice.

2. Salary

The successful candidate will receive £95k per annum along with benefits and discretionary company bonus.

3. Team

Senior Management Team (SMT) working across Empyrean (ED), providing experienced technical consulting services to our clients.

4. Key responsibilities

Technical Delivery & Programme Leadership • Lead and manage technical projects from initiation through to successful completion, ensuring

adherence to timelines, budgets, and quality thresholds • Coordinate with stakeholders to allocate resources, set priorities, and mitigate risks • Monitor project progress, identify dependencies and bottlenecks, and implement corrective

actions as necessary • Troubleshoot and resolve technical issues in collaboration with delivery teams • Work closely with clients to understand their technical requirements, assess current systems

and processes, and provide strategic recommendations • Define project scope, objectives, deliverables, and technical roadmaps • Design and implement technical solutions, including evaluating technologies and architecting

optimal approaches • Identify and proactively manage risks, escalating where necessary to ensure continuity and

delivery success

Team Leadership & Capability Development • Provide guidance and coaching to team members to support professional growth • Set performance goals, conduct reviews, and recognise achievements • Help embed a culture of collaboration, learning, and technical excellence • Where appropriate, support our clients in knowledge transfer to build their capability • Stay up to date with advancements in technology, industry developments, and competitors,

bringing thought leadership into client engagements and internal practice initiatives

Building the ED Business / Practice Growth • Challenge and shape realistic estimates and scoping activities working with ED’s Technical

Leads • Identify and support business growth opportunities, including tenders, client pitches, and

proposal development • Build trusted long-term relationships with clients, identifying new opportunities and

converting them into delivery • Bring solution-oriented thinking to complex client problems and serve as a trusted technical

advisor • Provide the technical leadership required to support agreed business growth targets • Help define and iterate the ED practice vision and strategy • Track internal OKRs and progress against transformation objectives • Demonstrate flexibility and continuously seek ways to improve how the practice operates

Technical Governance & Standards • Establish and enforce technical standards, methodologies, and best practices across project

delivery • Promote a culture of quality assurance and ensure compliance with relevant regulations and

industry standards • Drive process improvements and efficiency enhancements to optimise technical workflows

and deliverables • Take accountability for technical decisions in respect of client delivery • Support the Digital Transformation Director in securing relevant accreditations (e.g. ISO

frameworks, Cyber Essentials Plus) to enable business growth • Provide comprehensive technical advice and oversight across all projects within the portfolio

5. Qualifications and Skills

• Bachelor's or Master's degree in a relevant technical field (e.g., Computer Science, Engineering) or equivalent practical experience.

• Proven experience in a technical leadership role. • Proven experience in IT architecture and designing high value technical solutions. • Strong knowledge and expertise in relevant technical domains, including software

development, DevOps, infrastructure (Azure), network architecture, and data management. • Experience in delivering multiple technical projects simultaneously. • Strong leadership and people management skills • Strategic thinking and problem-solving abilities, with a focus on innovation and continuous

improvement. • Excellent communication and interpersonal skills, with the ability to effectively collaborate

with diverse stakeholders. • Familiarity with industry standards, regulations, and best practices relevant to the

organisation's domain. • Ability to adapt to a dynamic and fast-paced environment and drive change effectively.

© Empyrean Digital | Company number: 10714769 | VAT number: 268 7110 88 Registered Office: 155 Kingrosia Park, Clydach, Swansea, SA6 5PF

Job Description October 2025

Support & Testing Engineer

2

Job Description

Objectives 1. Support and maintain internal and customer facing applications, providing an excellent level

of service to internal and external customers. 2. Monitor and resolve application related incidents, feeding into incident and problem

management processes. 3. Carry out software testing and fixes, delivering code and artefacts to a high standard 4. Ensure good engineering practices and documentation. 5. Work on development and continuous improvement projects. 6. Startup mentality

Key Tasks

1. Support and maintain internal and customer-facing applications, providing an excellent level of service to internal and external customers: a. Work with first line support to pick up the technical aspect of support and

maintenance and where needed, cover first line support. b. Troubleshoot and resolve technical issues reported by internal and external users

promptly. c. Collaborate with the development team as needed to deploy updates and

improvements to applications. d. Create support documentation to help customers utilise applications effectively,

including user guides, FAQs, support reports etc.

2. Monitor and resolve application-related incidents, feeding into incident and problem management processes: a. Monitor application performance and availability using monitoring tools. b. Work with first line support to log, prioritise, and resolve incidents, ensuring they

are addressed within agreed service levels. c. Analyse incident patterns and root causes, contributing to the development of

preventive measures.

3. Carry out software testing and fixes, delivering code and artefacts to a high standard: a. Perform thorough testing of new and existing features, including unit, integration,

and regression testing. b. Identify and fix bugs in the codebase, ensuring high-quality and reliable software

releases. c. Document test cases, results, and fixes to maintain a comprehensive record of

testing activities. d. Collaborate with developers to ensure timely issue resolution and product

improvement.

4. Ensure good engineering practices and documentation: a. Adhere to coding standards and best practices, conducting code reviews to maintain

code quality. b. Create and maintain technical documentation, including system architecture, design

specifications, and user guides. c. Implement version control practices and ensure that all code changes are properly

tracked and documented.

5. Work on development and continuous improvement projects:

3

a. Identify opportunities for process optimisation and automation within the development and support workflows.

b. Participate in regular retrospectives and feedback sessions to drive continuous improvement.

c. Research and implement new tools, technologies, and methodologies to enhance the efficiency and quality of development and support activities.

d. Support the development team to deliver build projects where time allows.

6. Startup mentality: a. Adopt a start-up mentality and work collaboratively to drive growth b. Track our internal objectives and key results c. Build strong networks within ED to identify and collaborate on work others are

leading d. The key to successful delivery of this role will be the ability to be flexible and

constantly look for opportunities to improve everything we do.

Reporting to Line Manager: Team Lead

Responsible for Empyrean laptop and any other equipment provided by Empyrean